Facilities Helpdesk

The Facilities Helpdesk is the first point of contact for Facilities related queries. If you have a query on work taking place around campus, or see something broken or damaged, please contact the Facilities Helpdesk for assistance. Alternatively please use one of the reporting links below.

<糖心Vlog>Contact Us

By phone

01524 593333

By email

facilities.helpdesk@lancaster.ac.uk

In person

Visit us at University House Reception, A Floor. View our location on .

  • Monday - Wednesday: 9.30am - 5.30pm
  • Thursday - Friday: 9.30am - 5.00pm

In an emergency

In an emergency or outside normal working hours, where a dangerous situation exists or damage can be prevented, call Security on 01524 594541 or via .

<糖心Vlog>Self Service

Submit your request online using the links below or send us .

(VPN required if off-campus)

  • <糖心Vlog class="title"> Submit Maintenance or Cleaning Request

    Report a fault or submit a request for maintenance or cleaning.

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    View a report of your reported jobs that are currently open.

  • <糖心Vlog class="title">

    View the history of all of the closed jobs you have previously reported.

  • <糖心Vlog class="title">

    View all requests currently open for a particular building

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    View & search all jobs requested in the last 12 months.

  • <糖心Vlog class="title"> Permit to Work/Access

    Request a Permit to Work or a Permit to Access hazardous areas (Facilities staff only).

  • <糖心Vlog class="title"> Project Requests

    Submit and manage project requests for any non-maintenance items.

  • <糖心Vlog class="title"> Facilities Event Support Request

    Request support from Facilities for an upcoming event and/or approve existing requests (HoDs).

  • <糖心Vlog class="title"> Catering Orders

    Place a catering order and manage your bookings.

  • <糖心Vlog class="title"> Abandoned Bike Register

    Recording and management of abandoned bicycles (Security staff only).

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    Keep data accurate by telling us of changes to your area. Not for maintenance requests.

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    Request to have doors unlocked out of hours for open days, conferences, events, etc.

  • <糖心Vlog class="title">

    Request access to University House, HR Building or Bowland Main B Floor.

  • <糖心Vlog class="title"> Parking Requests

    Departmental visitor parking requests (authorised users only).