Professional services

Current staff at the University can access funded training and development in the form of an apprenticeship.

Apprenticeships exist in a wide range of occupations from level 2 (equivalent to GCSEs) to Degree and Master's level qualifications.

If you have discussed development and formal training during your PDR meetings with your manager, converting onto an apprenticeship may be the best way to obtain this training, which is free or heavily subsidised.

The apprenticeship must be relevant to your current role and must align with the skills, knowledge and behaviour required by the standards.

There is more information for managers and those wishing to take an apprenticeship on the .

If an apprenticeship is the right route for you, your Manager will need to identify the matching standard to best fit the job role. Visit the to find the standards and a relevant training provider.

The training does require a significant time commitment over a minimum of a year including 20% off-the-job training, so staff and their managers need to consider this and commit to completion.

Off-the-job training can be anything from shadowing members of staff, to attending a college day. The purpose of off the job training is to provide a learning opportunity for the apprentice that is not directly linked to their day-to-day existing role. This allows the apprentice to gain new valuable skills, knowledge and experience which can further enhance skills and knowledge already being learned in their role. Training providers will already have plans on how to utilise a learner’s off-the-job training, so clarifying this first will help you understand how the apprenticeship will work for your department, and may be an influencing decider over which provider is chosen to ensure the apprenticeship aligns with your department's needs.

Visit the Career Management microsite to take stock of where you are now in your career and help you to plan for the future.

Challenging situations can arise when dealing with our internal and external customers. To help deal with these it is important that the environment for customer interactions helps and supports staff to deal with these situations.

Organisational Development has put together a development package for staff and their managers to help deal with a challenging situation that may occur in-person, by email, telephone or virtually. The package includes:

A - to ensure that the environment for customer interactions is supportive for staff
A which is recommended if you are staff interacting with our customers. This will help you develop techniques to deal with any challenging situation that may arise. The online course will take about 30 minutes and up to 90 minutes if you include the optional exercises. It includes some reflective exercises that could be followed up with your line manager/team at a later date.

For more information, please see Networks and Communities of Practice.

Diversity training e-learning course

All staff are required to complete Diversity Training within the first 3 months of employment. It takes approximately 40-60 minutes to complete. The training then needs to be repeated at least every 3 years. This will ensure that you learn about new legislation and refresh your awareness.

You will need to complete all sections of the training and the short test at the end of the module. This will ensure that this is recorded on your Core HR record.

Optional EDI e-learning courses

To make a fairer and more inclusive University a reality, we have a range of EDI-related e-learning for our staff, including guidance about University policies and procedures.

Find out more about our optional EDI e-learning courses, covering a variety of sector-specific EDI topics as well as related University policies, advice and guidance.

Creating accessible resources e-learning course

New legislation that came into force in September 2019 requires all our online content to be fully accessible.

The online course will help you make sure that any materials you produce are up to the new accessibility standard.

Further support and advice for creating accessible content can be found by visiting the help pages.

Gender equality in Higher Education - resources, conferences and webinars

There are a wide range of from Advance HE

Health and safety e-learning course

All staff are required to complete this mandatory Health and safety training.

This course has been developed as an introduction to Health and Safety at 糖心Vlog. New staff need to complete the training within one week of starting employment at the university. The training then needs to be repeated at least every 3 years. You must complete all the sections of the training as they have been identified as the key areas of importance for all staff.

You will need to complete all sections of the training and the short test at the end of the module. This will ensure that this is recorded on your Core HR record.

Health and safety intranet pages

For more information on Health and Safety visit the which have been set up to support staff comply with the regulations.

LinkedIn Learning provides access to over 21,000 online learning courses, taught by industry experts. It is available to staff at Lancaster Bailrigg, Ghana and Leipzig campuses. LinkedIn courses support skills and personal development across a broad range of topics, particularly in the areas of technology, business and creative skills.

Courses vary in length from a few minutes to several hours and are broken down into bite-size video modules. There is no limit to the number of courses you can take, and you can pause a course at any point, picking up where you left off when you next login.

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For information, please see .

Guidance for chairs and organisers of meetings

Running Successful Meetings and Meeting Culture and Etiquette have been written for those chairing and scheduling meetings.

Guidance for those chairing and scheduling meetings is available on the , which also provides an opportunity to ask questions and find out about further support available.

As more staff are working on campus face-to-face meetings will become more common, but some staff may be unable to attend in-person. Guidance on hybrid meetings is available through following the below links:

Mental health awareness e-learning course

Mental health awareness training is available now. This training should be completed in the first 3 months of employment. It takes approximately 90 minutes to complete. The training then needs to be repeated at least every 3 years. This will ensure that you learn about new legislation and refresh your awareness. It is currently not mandatory, but is strongly encouraged for all staff.

Further information on mental health

Visit the staff wellbeing pages for information about how the University is helping to improve the mental health and wellbeing of its staff and about the range of professional support that is available to you.

A Professional Development Review (PDR) enables you to have a quality conversation with your line manager about your contribution, your priorities and your career goal.

Guidance and FAQs

For further information please visit the PDR website.

PDR e-learning

The resource provides guidance on what the PDR is, how it can benefit you, what to expect and how to prepare for it.

Guidance to develop a personal development Plan

A Personal Development Plan (PDP) is a structured process to reflect on your learning and development needs and to plan how you can fill any learning gaps. Personal and Professional Development Planning is part of being a ‘reflective practitioner’ and should be part of regularly reviewing your professional knowledge and skills to ensure they are up-to-date and relevant.

For more information please read a .

e-learning Resources

A list of e-learning resources linked to the Association of University Administrators (AUA) Continued Development Framework is available.

Visit the staff wellbeing pages for information about how the University is helping to improve the mental health and wellbeing of its staff and about the range of professional support that is available to you.

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